Returns & Exchanges
At Bertrand Block, we stand by the craftsmanship of our premium home furnishings and offer a 30-day return window for items in their original condition. We aim to ensure every piece fits perfectly within your home sanctuary.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Item
Carefully repackage your items in their original protective crating or boxing to prevent damage during transit back to our warehouse.
Schedule a Pickup
Affix the provided prepaid shipping label and schedule a pickup with our specialized furniture carrier or drop it off at an authorized location.
Inspection and Refund
Once our quality control team inspects the returned piece, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing