Frequently Asked Questions
Everything you need to know about our premium home essentials.
What materials are used in Bertrand Block products?
We prioritize sustainable, high-grade hardwoods and premium metals. Each piece is treated with food-safe finishes and industrial-strength coatings to ensure longevity in your home.
How long does shipping take for furniture items?
Standard shipping typically takes 7-14 business days. For custom or oversized blocks, please allow up to 21 days for specialized freight delivery and white-glove setup.
Do you offer a warranty on your home goods?
Yes, all Bertrand Block products come with a 2-year limited warranty covering structural integrity and manufacturing defects under normal residential use.
What is your return policy?
We offer a 30-day return window for all standard items in their original packaging. Please note that custom-made or personalized orders are final sale.
How should I maintain my wood products?
To prevent cracking and warping, we recommend applying a food-grade mineral oil once a month and avoiding prolonged exposure to direct sunlight or standing water.
Can I track my order status?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.